Overview of Performance Dashboards
A Performance Dashboard (also known as Executive Dashboard, KPI Dashboard, BI Dashboard, etc.) basically allows you to monitor performance of certain key metrics about your organization. Just like the dashboard in your car, it gives you a quick and easy way to get an overview of metrics that are important to what you are doing in real-time. Again, as in the car analogy, it should be actionable. If you are low in fuel, you may want to start looking for a gas station. If you are driving too fast, you may want to slow down. The temperature gauge, tachometer, video screen, all give you actionable information. You will not drive a car without a dashboard. Should you run your business without one?
Performance Dashboards should be available via a web browser so every authorized user can access it, rather than being housed on one individual’s desktop. They typically connect to databases of the systems that you currently use to run your business. They can be your CRM system, ERP system, accounting software, bug tracking software, sales/marketing campaign systems, manufacturing system and so forth. The dashboard can pull data from different sources into one place obviating the need to log into multiple systems and run through different reports. The data is normally manipulated into more accessible formats and transformed into better presentations.